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Got Any Questions?
Use the form below to get in touch with the sales team
How can I track my order?
Once your order is shipped, you’ll receive an email or SMS with your tracking link to follow your delivery progress.
Below are some of are common questions
Do you deliver outside South Africa?
Currently,we only ship within South Africa, but we’re working on expanding international delivery soon.
Can I cancel my order after payment?
Once payment has been made,orders cannot be canceled or changed. Please make sure all details are correct before confirming checkout.
Do you offer returns or exchanges?
Unfortunately,no returns or exchangesare accepted due to the hygienic nature of our pet products. Each item you receive is 100% new, unused, and sealed for your peace of mind.
What are the delivery costs?
* Ordersunder R250– R90 delivery
* Orders between R250 and R749– R50 delivery
* Orders above R749–Free delivery
What payment methods do you accept?
We accept Visa, Mastercard, Apple Pay through Yoco, all processed securely through encrypted checkout.
How do I know if my order is confirmed?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
How long does delivery take?
Delivery typically takes7–15 business days, depending on your location. You’ll receive tracking details as soon as your order is dispatched.